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Customers

Onboarding that sticks.

Real case studies will live here when our beta cohort says we can publish theirs. Until then — the honest version of what onboarding looks like + the customer-success commitment.

Five steps

Day 0 to day 30.

The path most fleets take. Faster if you're brand-new (no historical data); a couple days slower if you're migrating from Fleetio or Whip Around with rich service history.

  1. Day 0 — Sign up

    30-day free trial starts with email + password. No credit card. Demo data seeded if you want to poke around before adding real assets.

  2. Day 1–2 — Asset import

    Bring your fleet roster as CSV / XLSX (assets, drivers, historical service if you have it). We help with the column mapping during a 30-minute Zoom — no extra fee.

  3. Day 3–7 — Crew rollout

    Send your team the install link (PWA — no app store). Pre-trip checklists are pre-loaded for on-road / off-road / trailer. First few hours-logs land; you watch the dashboard fill in.

  4. Day 7–14 — First WOs + tools

    Mechanics start using the WorkOrder queue. Tool tracking opt-in if relevant. Real shop work begins to roll up into per-asset cost-per-hour.

  5. Day 14–30 — Decide

    Trial-end nudge with a one-click upgrade. Cancel = data stays read-only-accessible for 30 more days. We make the leave path clean.

Customer-success commitment

What we promise.

  • 30-min onboarding call included with every trial.
  • Reply within one business day to support@dirtfleet.app — a real person.
  • 30-day post-cancellation export window. No data hostage tactics.
  • We tell you when DirtFleet is the wrong fit. If your need is regulated trucking ELD or pure inspection-first DVIR, we'll refer you to Motive or Whip Around respectively.
  • We publish the changelog so you see what shipped this week.
  • We publish the status page + incident log so you see when we slipped.

Case studies

Coming when our beta cohort says yes.

We'd rather have zero case studies than fake ones. When a customer is ready to share, the studies land here with metrics they verified — fleet size, what changed, the dollar impact.

We're early. Our beta cohort is in pilot — first published case studies target Q3 2026. If you want to be one of them (with editorial control over what we publish), email hello@dirtfleet.app.

Ready?

30-day free trial — no credit card.

Same crew that wrote this page is who answers your support email. Try it; if it doesn't fit, walk away with your data.

Support FAQ · Security posture · Changelog