Getting started
How long does onboarding take?
30 minutes for the basics — sign up, add a couple assets, log a first hour reading. The CSV import for your existing fleet roster takes another hour or two depending on data quality. We help during the trial.
Do you import from Fleetio / Samsara / a spreadsheet?
Yes — bring CSV / XLSX of assets, drivers, and historical service. Reply to the trial-welcome email with your file; we'll help with column mapping.
Is there a credit card required to start?
No. The 30-day trial starts with email + password. Add billing at trial end (or cancel and walk away).
Pricing + billing
How is the $9 / item / month calculated?
An 'item' is a billable Asset row — a truck, a piece of yellow iron, a trailer with a meter. Attachments (sub-components linked under a parent) ride along free. Drivers, mechanics, and managers don't add to the bill.
What if my fleet grows mid-cycle?
If you're on per-asset metering, Stripe quantity syncs automatically (with proration). If you're on flat-org subscription, your bill stays flat until you cross our fair-use threshold (which we communicate before any change).
Annual vs monthly — which is right?
Annual prepay saves ~16% ($90/yr vs $108/yr per item). Monthly is right when you want flexibility or you're still testing the fit.
Can I pause for the off-season?
Yes. Email support with the date range; we pause the subscription and your data stays read-only-accessible. Resume by emailing back.
Data + privacy
Can I export everything?
Yes. /api/export/org-archive emits a full JSON dump of every member, asset, log, flag, work order, project, incident, certification. CSV exports for the per-table needs (assets, hours, service rollup, OSHA 300, certified payroll). Read the no-lock-in blog post for the complete list.
Where does my data live?
Your org's Postgres rows are in our managed Postgres instance (US-East today; EU + APAC are roadmap). Photos / documents live either in Postgres BYTEA or your-choice S3/R2 bucket via PHOTO_STORAGE_BACKEND.
Is data tenant-isolated?
Yes — every query is scoped by organizationId at the DB layer. Cross-tenant access fails loudly via FK + unique constraints, not just convention.
GDPR / CCPA compliance?
Org admin can export the full archive (above) for any user; user-level deletion is a self-service flow (lib/user-delete). Consent ledger captures every grant/revoke. We never sell your data.
Integrations
Do you integrate with Samsara / Geotab / John Deere?
John Deere Operations Center + Komatsu KOMTRAX + AEMP-generic for ~30 OEMs are LIVE. Samsara is SCAFFOLDED (adapter ready; activates with API token). Geotab + Verizon + Motive are roadmap. See /integrations/directory for the honest matrix.
Public API?
Yes. API keys with named scopes, signed outbound webhooks (HMAC-SHA256 + retry), /api/v1/assets shipped today; more endpoints land per integrator demand. See /docs/api.
QuickBooks Online?
OAuth helpers are committed (lib/integrations/quickbooks). Live wiring activates with the first paying customer's OAuth flow. Today, export CSV and import into QBO.
Hardware
Do I need DirtFleet's tracker?
No. The PWA works on any modern phone or tablet. The diagnostic-port tracker is optional — pre-order if you want auto-meter-pulls without the driver having to log manually.
When does the tracker ship?
Mid-2027. Pre-order today (no charge) at /hardware/order to lock in build-slot priority and pricing.
Reliability + security
Uptime?
Live status at /status — web, database, webhooks, email, photo storage. Recent platform incidents listed publicly. SLAs negotiated commercially on Professional + Enterprise plans.
Backups?
Continuous WAL streaming + daily snapshots + 30-day PITR window. Full runbook at docs/BACKUP_DR.md.
What about SSO / SAML?
WorkOS scaffolding is in (lib/integrations/workos). The full hybrid plan ships with the first enterprise SSO customer's contract.
Need to reach a person? /support — we respond within one business day.